Jabra Link 265 USB QD Y-Training Cable (265-09) - ATHQ
Jabra Link 265 USB QD Y-Training Cable (265-09) - ATHQ
Jabra

Jabra Link 265 USB QD Y-Training Cable (265-09) | New

SKU: 265-09-N
Condition: New
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The Jabra Link 265 USB/QD Y-Training Cable (265-09) is an effective plug-and-play solution for call centers and office settings. This special USB Y-cable allows supervisors to secretly watch agents in real time or participate in calls by connecting two Jabra Quick Disconnect (QD) headsets to a single PC. Mute, volume and call management are all easily accessible through its user-friendly inline controls, which also have LED-lit buttons for improved use. Designed for hot-desking, the Link 265 facilitates quick headset exchanges and integrates seamlessly with Jabra Express and PC Suite for simple customization. This cable is essential for collaborative coaching, training and quality assurance because it offers clear, secure and efficient communication using digital signal processing (DSP), HD Voice and Jabra SafeTone™ hearing protection.

Quick specs

Product Type
QD Cable
Connection Type
USB-A to dual Jabra Quick Disconnect (QD)
Headset Support
2 Jabra QD corded headsets (agent/supervisor)
Device Compatibility
PC/Mac, UC softphones, most major platforms
Inline Controls
Answer/end call, volume adjustment, mic mute, LED status indicators
Audio Processing
Digital Signal Processing (DSP), HD Voice wideband audio

Key Features

  • Dual Headset Connectivity connects two Jabra Quick Disconnect (QD) headsets to one PC for training, listening and call monitoring.

  • Inline Controls & LED Indicators that answer/end calls, control volume, mute microphone and see status at a glance.

  • Plug-and-Play USB with easy setup with any PC; compatible with UC softphones and major platforms.

  • Hot Desking Ready with quick connection and disconnection supports flexible workspaces and shared setups.

  • Configurable with Jabra Software with customizable button functions and settings via Jabra PC Suite and Jabra Express.

  • Crystal Clear Sound with DSP for background noise reduction and echo cancellation.

  • HD Voice Wideband Audio with high-definition speech for improved clarity and call accuracy.

  • Jabra SafeTone™ with PeakStop™ and IntelliTone™ hearing protection ensures comfort and compliance with EU standards.

  • Wired USB Power that no batteries required—always ready and reliable.

Benefits

  • Elevates Agent Training that seamless two-headset connectivity enables direct, hands-on coaching and quality evaluation.
  • Promotes Workplace Flexibility with hot desking features and quick setup boost efficiency in dynamic, multi-user workspaces.
  • Protects Hearing Health:
  • Enhances Call Quality with DSP, wideband HD Voice and instant access controls drive crystal-clear communications and reduce errors.
  • Simple, Reliable Operation with intuitive design, plug-and-play compatibility and no batteries streamline deployment and management.
Manufacturer Jabra
Manufacturer Part Number 265-09
Product Name Jabra Link 265 USB/QD Y-Training Cable (265-09)
Product Type QD Cable
Connection Type USB-A to dual Jabra Quick Disconnect (QD)
Headset Support 2 Jabra QD corded headsets (agent/supervisor)
Device Compatibility PC/Mac, UC softphones, most major platforms
Inline Controls Answer/end call, volume adjustment, mic mute, LED status indicators
Audio Processing Digital Signal Processing (DSP), HD Voice wideband audio
Hearing Protection Jabra SafeTone, PeakStop, IntelliTone
Hot Desking Support Rapid connect/disconnect for shared workspaces
Configuration Tools Jabra PC Suite, Jabra Express software
Power Supply USB-powered (no batteries required)
Firmware Upgrade Supported via Jabra Direct

Frequently Asked Questions

Jabra Link 265 USB QD Y-Training Cable (265-09) | New

What is the Jabra Link 265 used for?
It's a Y-training cable that allows a supervisor and an agent to use two QD headsets with one USB-connected device for training purposes.
Can both users hear the call at the same time?
Yes, the cable supports full duplex audio so both users can listen and speak simultaneously.
Is it compatible with all Jabra headsets?
It works with all Jabra Quick Disconnect (QD) headsets, ensuring flexible pairing options.
Does this cable support mute and call control?
Yes, it features inline controls for muting and answering/ending calls.
Can the supervisor talk on the call or just listen?
Both modes are supported. You can toggle between listen-only or full participation using the built-in switch.
Is software required for installation?
No additional software or drivers are needed. It's plug-and-play via USB.
Which softphones and platforms are compatible?
It’s compatible with most softphone applications and certified for use with Microsoft Teams, Cisco Jabber, Zoom, and more.
How does the supervisor switch control work?
The inline switch lets the supervisor either mute their mic or engage in the call as needed.
Can this be used for remote training?
Yes, it's perfect for remote or hybrid training environments with UC-enabled devices.
Does it provide audio quality suitable for professional calls?
Absolutely. It supports HD Voice for clear, professional-grade sound.
How long is the cable?
It offers sufficient length for desktop use, though not excessively long to cause clutter.
Is this suitable for call centers?
Yes, it's designed specifically for high-volume call center environments and training use cases.
Can it be used with non-Jabra headsets?
It's optimized for Jabra QD headsets. Other brands may not be supported.
Does it work on both Windows and Mac?
Yes, it's OS-independent and functions on both platforms through standard USB connectivity.
What type of USB connection is required?
It uses a standard USB-A connector for universal PC/laptop compatibility.
Are both headsets active at all times?
Yes, both headsets are live unless the supervisor mutes themselves.
Is this suitable for quality assurance monitoring?
Definitely. It’s ideal for real-time QA monitoring and compliance checks.
Can this device help reduce agent errors?
Yes, live feedback and coaching significantly reduce errors and improve call handling.
Is there visual feedback on call status?
LED indicators provide status visibility for active/muted modes.
Does the Jabra Link 265 support stereo audio?
It supports mono audio, which is typical for call center headset applications.
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Jabra Link 265 USB QD Y-Training Cable (265-09) - ATHQ

Jabra Link 265 USB QD Y-Training Cable (265-09) | New

Jabra

$49.99