Nortel
Nortel/Avaya 1100 & 1200 Series IP Phone Replacement Handset (NTYS09AA70) | New
SKU:
NTYS09AA70-N
Condition:
New
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$19.99
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1 Year WarrantyIncludedThe Nortel/Avaya 1100 & 1200 Series IP Phone Replacement Handset (NTYS09AA70) is a charcoal replacement handset designed for compatible Nortel and Avaya business IP desk phones. It offers a useful way to swap out a damaged, worn-out, broken, or frequently used handset without having to buy a new phone. The NTYS09AA70 is appropriate for offices, call centers, healthcare facilities, schools and other Nortel/Avaya telephony environments. It is compatible with specific Nortel 1100 Series and 1200 Series IP phones, such as the 1110, 1120E, 1140E, 1165E, 1210, 1220 and 1230.
Quick specs
- Product Type
- Handset
- Color
- Charcoal
- Compatible phone family
- Nortel/Avaya 1100 Series and 1200 Series IP phones
- Compatible model
- Nortel IP Phone 1110, 1120E, 1140E, 1165E, 1210, 1220 and 1230
- Handset connection
- Standard handset connection for compatible Nortel/Avaya IP phones
- Audio function
- Telephone handset audio for voice conversations
Key Features
Replacement handset for compatible Nortel and Avaya 1100 Series and 1200 Series IP phones.
Charcoal color matches the original styling of many Nortel and Avaya business IP desk phones.
Compatible with Nortel IP Phone 1110, 1120E, 1140E, 1165E, 1210, 1220 and 1230.
Designed as a replacement for a damaged, cracked, dirty, or nonfunctioning IP phone handset.
Handset design supports standard voice communication through compatible Nortel and Avaya IP phone systems.
Ergonomic receiver shape provides a familiar grip for office and call-center users.
Earpiece and mouthpiece positioning supports normal hands-free-from-the-desk telephone operation.
Handset cord compatibility supports connection to the handset port on the compatible IP phone.
Replacement handset format helps preserve the existing telephone base, display, keypad, programmable buttons and network configuration.
Suitable for Nortel BCM, Meridian and Avaya IP telephony environments when used with supported phone models and system configurations.
Designed for business telephone deployments that continue to use Nortel 1100 and 1200 Series IP desk phones.
Available as a standard handset replacement rather than a push-to-talk or push-to-mute handset accessory.
Benefits
- Restores voice communication on a compatible Nortel or Avaya IP phone with a damaged or missing handset.
- Reduces equipment replacement costs by allowing organizations to replace only the handset instead of the complete IP phone.
- Helps maintain a consistent appearance across office desks, call centers, reception areas and customer-service workstations.
- Minimizes telephone downtime by providing a practical replacement for worn or defective handsets.
- Supports continued use of existing Nortel and Avaya IP phone systems, helping extend the service life of deployed equipment.
- Provides a familiar charcoal handset design for workplaces that use matching Nortel or Avaya telephone hardware.
- Simplifies maintenance for IT departments by providing one replacement handset compatible with multiple 1100 and 1200 Series phone models.
- Helps restore clear, dependable handset conversations when the original receiver has damaged speakers, microphones, housing, or cord connections.
- Supports office, healthcare, education, hospitality, government and call-center environments that rely on legacy IP telephony.
- Preserves existing phone features because the replacement handset does not require replacement of the telephone base or its programmed settings.
- Provides a cost-effective solution for replacing handsets across Nortel BCM, Meridian and Avaya IP phone deployments.
- Offers an appropriate replacement option for supported 1110, 1120E, 1140E, 1165E, 1210, 1220 and 1230 desk phones.
| Manufacturer | Nortel |
|---|---|
| Manufacturer Part Number | NTYS09AA70, NTDU90AA70 |
| Product Name | Nortel/Avaya 1100 & 1200 Series IP Phone Replacement Handset |
| Product Type | Handset |
| Color | Charcoal |
| Compatible phone family | Nortel/Avaya 1100 Series and 1200 Series IP phones |
| Compatible model | Nortel IP Phone 1110, 1120E, 1140E, 1165E, 1210, 1220 and 1230 |
| Handset connection | Standard handset connection for compatible Nortel/Avaya IP phones |
| Handset cord | Compatible handset cord required; some replacement packages include a new handset cord |
| Cord connector | RJ9-style handset connector, depending on the included or separately supplied cord |
| Audio function | Telephone handset audio for voice conversations |
| Earpiece | Integrated receiver speaker |
| Microphone | Integrated handset microphone |
| Controls | No standalone keypad or programmable buttons |
| Handset mounting | Cradles on the handset hook of the compatible IP phone |
| Handset design | Ergonomic telephone receiver designed for one-hand operation |
| Primary replacement use | Replaces broken, cracked, heavily worn, dirty, or nonfunctioning handset hardware |
| Existing phone preservation | Allows continued use of the original phone base, display, line keys, feature keys, and system programming |
| Compatible telephony environments | Nortel BCM, Meridian, Communication Server, Succession, and supported Avaya IP Office environments |
| IP Office compatibility | Compatible phone models and firmware must be supported by the specific Avaya IP Office release |
| Typical deployment | Offices, reception desks, call centers, healthcare, education, government, hospitality, and customer-service workstations |
| Installation | Connect the handset cord between the receiver and the handset port on the compatible phone |
| Serviceability | User-replaceable accessory; professional installation is generally not required |
| Package contents | Replacement handset; handset cord inclusion depends on the specific package or seller |
| Physical finish | Charcoal plastic housing |
| Intended system type | Nortel/Avaya business IP telephone systems |
| Compatibility verification | Confirm the phone model, handset-port style, and cord configuration before installation |
Frequently Asked Questions
Nortel/Avaya 1100 & 1200 Series IP Phone Replacement Handset (NTYS09AA70) | New
Which Nortel 1100 Series phones are compatible with NTYS09AA70?
Compatibility information identifies the Nortel IP 1110, 1120E, 1140E and 1165E among the supported 1100 Series phones.
Which 1200 Series phones can use this handset?
TelQuest identifies compatibility with the 1210, 1220 and 1230 IP phones. Avaya documentation also identifies NTYS09AA70 as the charcoal handset within the 1200 Series platform.
Is NTYS09AA70 officially listed for the Nortel 1110?
Yes. Nortel Communication Server documentation lists NTYS09AA70 as the charcoal replacement handset for the IP Phone 1110.
Is it compatible with the Nortel 1120E?
Yes. Official Nortel documentation specifically lists Handset, Charcoal – NTYS09AA70 among the replacement components for the IP Phone 1120E.
Can I use it with a Nortel 1140E?
Yes. Nortel's 1140E documentation identifies NTYS09AA70 as the charcoal handset accessory for that model.
Is the NTYS09AA70 compatible with the 1165E?
Yes. The 1165E is included in the published compatibility list for this replacement handset.
Can it replace the handset on an Avaya 1220 IP Deskphone?
Yes. Avaya's 1200 Series administration documentation explicitly identifies NTYS09AA70 as the charcoal handset associated with the 1220 IP Deskphone.
What color is the replacement handset?
It is charcoal gray, matching the dark professional appearance of compatible Nortel/Avaya IP desk phones.
What type of connector does the handset use?
TelQuest specifies a standard RJ9 connection, the compact modular interface commonly used between business telephone handsets and compatible handset cords.
Is the handset cord included?
The handset cord should not be assumed to be included. Nortel/Avaya documentation assigns the charcoal handset cord its own separate part number, NTYS10AA70.
Which handset cord should I use if mine is also damaged?
The corresponding charcoal handset cord documented for these phone families is NTYS10AA70. Buyers replacing both components should verify phone compatibility before ordering.
Is this a complete Nortel or Avaya IP phone?
No. NTYS09AA70 identifies the replacement handset only. It does not include the complete telephone chassis, display, keypad, network interface, or other primary phone components.
Will replacing the handset change my extension or phone configuration?
No. The replacement is a physical receiver component. Your existing compatible IP phone remains the same network endpoint, so replacing the handset itself does not inherently change its configured extension.
Does the replacement handset require software installation?
No software installation is associated with replacing the physical handset. It connects to the compatible desk phone through the appropriate handset cord.
How much does the NTYS09AA70 handset weigh?
TelQuest lists an approximate weight of 0.34 lb, keeping the receiver lightweight enough for routine office calling.
Is NTYS09AA70 useful for maintaining a large phone fleet?
Yes. Its compatibility across multiple Nortel/Avaya models allows IT departments to stock a common replacement component for several supported endpoints rather than maintaining a different handset for every phone model.
When should a business replace an existing handset?
Replacement is practical when the original receiver is broken, cracked, physically worn, damaged, or no longer suitable for continued use, while the rest of the IP phone remains operational.
Is this handset useful for contact-center environments?
Yes. Organizations with shared or heavily used Nortel/Avaya phones can keep replacement handsets available to address physical receiver damage without taking a functional IP phone permanently out of service.
Does NTYS09AA70 replace the phone's footstand or other accessories?
No. Nortel documentation identifies these as separate parts. For example, NTYS11AA70 is the charcoal footstand kit, while NTYS09AA70 specifically identifies the handset.
Why buy a replacement handset instead of another complete phone?
If the existing IP phone is functioning properly and only its receiver needs replacement, NTYS09AA70 allows the organization to address that specific problem while preserving the installed telephone, network configuration, extension assignment and familiar user experience.
Nortel/Avaya 1100 & 1200 Series IP Phone Replacement Handset (NTYS09AA70) | New
Nortel
$19.99