HP Poly APS-11 Electronic Hookswitch Cable (85Q78AA) - ATHQ
HP Poly APS-11 Electronic Hookswitch Cable (85Q78AA) - ATHQ
HP Poly

HP Poly APS-11 Electronic Hookswitch Cable (85Q78AA) | New

SKU: 85Q78AA-N
Condition: New
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$49.99
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The HP Poly APS-11 Electronic Hookswitch Cable (85Q78AA) is a useful office connectivity device that connects compatible Poly wireless headsets to desk phones so that calls may be controlled remotely. It helps establish a quicker, cleaner, and more effective calling workflow in hectic business settings by enabling users to answer and end calls straight from the headset. For professionals who depend on hands-free operation throughout the day, the APS-11 streamlines desk setup and supports a more seamless communications experience by doing away with the need for a handset lifter. It is a versatile option for office teams seeking increased mobility and reduced desk clutter because it is broadly positioned for use with a variety of desk phone brands and Poly wireless headset types.

Quick specs

Product Type
Electronic Hook Switch Cable
Accessory Type
Desk phone and headset call control cable
Intended Use
Remote desk phone call control for compatible wireless headsets
Primary Function
Answer and end calls directly from the headset
Handset Lifter Support
Eliminates the need for an HL10 handset lifter
Cable Type
Coiled EHS cable

Key Features

  • Remote answer/end call control from a compatible wireless headset.

  • Eliminates the need for a physical handset lifter.

  • Supports headset ring alerts so calls can be answered even when away from the desk.

  • Compatible with Poly headset families including CS500, Savi, and Voyager models in supported setups.

  • Works with a broad range of desk phone brands, including Siemens, Aastra, Mitel and others.

  • Compact, desk-friendly design for a cleaner workstation.

  • TAA compliant for regulated and government purchasing requirements.

  • Includes support for online indicator functionality on compatible systems.

Benefits

  • Improves call handling efficiency by letting users control calls without returning to the desk.
  • Boosts productivity in call-heavy workplaces by keeping workers mobile and focused.
  • Reduces desk clutter and removes the need for extra mechanical accessories.
  • Helps deliver a more professional communication setup for offices, support teams and hybrid workspaces.
  • Supports smoother headset deployment across mixed phone environments.
  • Adds long-term value by making compatible Poly headset systems more versatile and easier to use.
Manufacturer HP
Manufacturer Part Number 85Q78AA, 37818-11
Product Name HP Poly APS-11 Electronic Hookswitch Cable
Product Type Electronic Hook Switch Cable
Accessory Type Desk phone and headset call control cable
Intended Use Remote desk phone call control for compatible wireless headsets
Primary Function Answer and end calls directly from the headset
Handset Lifter Support Eliminates the need for an HL10 handset lifter
Cable Type Coiled EHS cable
Connector Type RJ-45
Compatible Headset Families Poly CS500 Series, Poly Savi Series, Poly Savi Office Series, Poly Voyager Office Base setups
Compatible Headset Models CS510, CS520, CS530, CS540, CS510-XD, CS520-XD, CS540-XD, CS545-XD, W710, W720, W730, W740, W745, W710-M, W720-M, W730-M, W740-M, W745-M, Voyager Legend CS
Compatible Desk Phone Families Siemens, Unify, Aastra, Mitel, Funkwerk, Auerswald, Agfeo, DTeWe, Tiptel, T-System
Supported Phone Models Examples OpenStage 30, 40, 60, 80; OpenScape IP 35G, 55G; Optipoint 410, 420, 500, 600; 5370, 5380, 6735i, 6737i, 6739i, 6753i, 6755i, 6757i, 6771, 6773, 6775
On-Line Indicator Support Yes
Remote Call Control Yes
Ring Alert to Headset Yes
Replacement For APS-10
Compliance TAA compliant
Country of Origin Mexico
Package Width 190 mm
Package Depth 210 mm
Package Height 55 mm
Applicable Use Cases Office telephony, contact centers, customer support, sales desks, and regulated environments

Frequently Asked Questions

HP Poly APS-11 Electronic Hookswitch Cable (85Q78AA) | New

What is the purpose of the HP Poly APS-11 Electronic Hookswitch Cable?
The APS-11 enables remote call answer and end functionality between compatible Poly wireless headsets and supported desk phones.
What does Electronic Hookswitch (EHS) mean?
EHS technology allows users to control calls electronically from a wireless headset without physically lifting the handset.
Is the APS-11 compatible with all desk phones?
No. Compatibility depends on the specific phone model and supported headset integrations.
Which Poly headsets work with the APS-11?
The APS-11 is designed for use with compatible Poly wireless headset systems that support EHS functionality.
Can I answer calls while away from my desk?
Yes. The APS-11 allows remote call answering directly from the wireless headset.
Can I end calls from my headset?
Yes. Users can end calls remotely without touching the desk phone.
Does the cable improve productivity?
Yes. It reduces interruptions and enables more efficient call management.
Is the APS-11 suitable for call centers?
Yes. Contact centers frequently use EHS cables to improve agent mobility and efficiency.
Does the cable require external power?
No. The APS-11 typically operates through the connected phone and headset system.
Can it replace a mechanical handset lifter?
Yes. Electronic hookswitch technology often eliminates the need for a mechanical handset lifter.
Is installation difficult?
No. The cable is designed for straightforward installation with supported devices.
Does the APS-11 support remote workers?
Yes. It is beneficial for professionals who use compatible desk phones and wireless headsets in office or hybrid work environments.
Can users move freely around the office during calls?
Yes. Wireless headset users can maintain mobility while managing calls remotely.
Is the APS-11 a genuine Poly accessory?
Yes. The 85Q78AA is an original HP Poly accessory.
Does the cable affect audio quality?
No. The APS-11 is designed for call control functionality and does not negatively impact audio performance.
Can it improve response times to incoming calls?
Yes. Users can answer calls immediately through their headset controls.
Is the APS-11 suitable for high-call-volume environments?
Yes. It is commonly deployed in customer service, reception and contact center applications.
Does it work with wireless headset bases?
Yes. The cable connects compatible headset bases to supported desk phones.
Can businesses deploy multiple APS-11 cables across their organization?
Yes. Organizations often deploy EHS accessories to enhance workforce productivity and mobility.
Why choose the HP Poly APS-11 Electronic Hookswitch Cable (85Q78AA)?
The HP Poly APS-11 provides reliable remote call control, seamless desk phone integration, enhanced mobility, simplified call handling and improved productivity for users of compatible Poly wireless headset systems.
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HP Poly APS-11 Electronic Hookswitch Cable (85Q78AA) - ATHQ

HP Poly APS-11 Electronic Hookswitch Cable (85Q78AA) | New

HP Poly

$49.99