Nortel Norstar

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Flash Voice Mail (1995)

Norstar Flash Voice Mail (NTAB24) for 2-port (NT5B07) for 4 -ports

The product is Discontinued December 2002

Requires system software DR5 or newer on 616 or 824 systems, Compatible
with CICS and MICS also, requires one telephone station port for a 2 port voice mail and 2 extensions for 4 port voice mail. In October, 1998, the Norstar Flash platform was enhanced to support Flash ACD with release 1.8, a small call center solution that provides entry level call routing and queuing.

Key features:

Flash Voice Mail is designed for small business, Flash Voice Mail provides

24 or 48 mailboxes,
2 Greeting Tables, for 2 tenants or 2 companies sharing the voice mail
20 greetings,
2 CCR Trees,
2 CCR levels,
5 programmable numbers for Off-premise Notification.

Software Feature Cartridge:

Its removable, contains the voice messaging software and system voice
prompts,
Consists of a Personal Computer Memory Card International (PCMCIA) Read
Only Memory (ROM) Card. The software versions start at release 1, 1.1, 1.3,
1.35, 1.36, 1.4, 1.44, 1.46, 1.5, 1.7, 1.8, 1.9., 2.0.and finally 2.0.10.The 2.0.10
version is the current release and the only one recommended for use at this time,
But for any reasons the customer wants a lower versions it shouldn’t be lower
than release 1.7 because this is the minimum version that is Y2k compliant.
It’s very easy upgradeable by swapping the software card the customer will
migrate to the new versions without swapping the flash module.

Station Port Connection:

1-port (2 channels) required one digital station port for the connection to the
system,
2-ports (4 channels) required 2 digital station ports for the connection to the
system.

(Must have the four voice channel expansion cartridge installed).

RS-232 port:

Used to connect a serial printer or terminal.

Expansion Cartridge:

Allows the module to be upgraded from a two voice channel system to a four
voice channel system.

Flash-4 port upgrade Norstar NTAB1265-93
The Flash-2 voice mail can be expanded to 4-channels, 48-mailboxes, and 180-
munites of storage with the addition of a Flash-4 firmware chip. The upgrade is
easily installed by simply replacing the plastic cover inside the door of the voice
mail with the new cover containing the circuitry.

Norstar Flash Voice Mail Light

Flash Voice Mail Light includes 12 mailboxes (10 users and general delivery,
and administrator mailboxes), 90 minutes of storage, and the Flash Voice Mail
feature set, with the exceptions of Custom Call Routing and Auto Attendant.
With Flash Voice Mail Light, voice mail is economical for even the smallest
company, and investment protection is provided by the easy expansion
capability.

Upgrading

Flash Voice Mail Light can be upgraded with a key code to Flash Model 2. This
upgrade provides 12 additional mailboxes, as well as the Custom Call Routing
and Auto Attendant.
There are three different Flash systems. The model number represents the number
of voice channels enabled at the factory. You must use a four channel expanded
Flash system to run both Flash Voice Mail and Flash ACD with minimum release
of 1.9 or higher. Flash ACD is not available if you have a Flash Voice Mail Light
system.

Type of flash system	Model Number	Numberof Voice channels	Number of Station ports	Number of Mailboxes	Minutes of message store
Voice Mail Light	2	2	1	12	90
Basic	2	2	1	24	90
Expanded	4	4	2	48	180

Norstar Flash ACD

Norstar Flash ACD is the latest addition to the Norstar Call Center portfolio. Flash
ACD is a software application designed to run either alone or along with voice
mail on the Norstar Flash platform. Norstar Flash ACD is compatible with all
Norstar Flash hardware platforms. Release 1.9 or higher of Flash is required for
compatibility with Compact ICS 4.0 and higher or Modular ICS 4.0 and higher.
Flash ACD provides basic Automatic Call Distribution (ACD) functionality
and focuses on call routing capabilities. Norstar Flash ACD is a complete call
center solution that features powerful ACD capability including built-in recorded
announcements.
Norstar Flash ACD is an entry level ACD for the very small formal or informal
call center. It removes the perceived complexity from ACD and provides small
businesses, branch offices and departments with a cost effective tool for managing
and organizing how calls are handled within an organization. It provides simple
installation, support and maintenance, as well as ease of programming through
the intuitive prompting of the LCD on the station set.
Other Norstar Flash ACD features include:
Norstar Flash ACD

Up to 10 active agents,
Up to 20 configured agents,
Up to 2 ACD agent groups,
Up to 15 assigned lines,
Station set-based system administration and queue status displays,
10 built-in recorded announcements,
Longest Idle and Top Down routing,
Overflow.

For Flash ACD and Voice Mail to run co-resident on a single Flash system,
a total of 4 ports is required.

Norstar Flash ACD Management Information System (MIS)

Norstar Flash ACD MIS is an optional reporting package for the small call center
market. It is a powerful information management tool that provides real time
access to a wealth of information that can be used by call center managers to
make the most efficient use of lines and agents.

MIS features include:

Runs alongside existing software applications on any Windows ‘95 or ‘98
capable PC,
Supports up to 16 supervisor workstations on a single system without affecting
the status display screens on each others PC,
Provides real-time status displays, current reports and historical reports that can
be accessed at either a System level or a Queue level,
Supports multiple Wallboards,
Provides password protection.