Phone System-Avaya

Nortel Norstar

Toll Free: 800-475-0989

Call pilot versus Flash Voice mail
  Flash
(light)		 Flash (2 and 4 port) Call Pilot
100		 Call Pilot
150

Description
(if necessary)

Call pilot
Benefit
HARDWARE
Number of Channels 2 2 to 4 4 3   Offers Higher availability of access to users and customers
Hours of Storage (Maximum) 1.5 3 9 34   Abillity to have more detailed recordings
LAN Connectivity No No Yes Yes   Allows implementation of high value-added optional applications (see Desktop Maessaging and VPIM)  
SOFTWARE
Automated Attendant
Automated Attendant No Yes Yes Yes   Provides greater flexibility
in how customer calls are
answered
Automated Attendant No Yes Yes Yes
Custom Call Routing (CCR) No Yes Yes Yes
Number of Greeting Tables n/a 1 4 4
Number of Greetings n/a 20 100 100
Numgber of CCR Trees n/a 2 8 8
CCR Levels n/a 2 10 10
CCR Trees by Time of Day n/a No Yes Yes
  Provides greater flexibility
in how customer calls are
answered
Holiday Schedule n/a No Yes Yes Alows special holiday greetings to be recorded in advance and then automaticaly assigned at the holiday Saves time and ensures the correct greetings play when they are needed
Park and Page n/a No Yes Yes Parks an external call an
announces it to a paging
zone or overhead paging
system		 Offers improved employee availability for customers
Custom Directory Prompt n/a No Yes Yes
Directory by Last Name n/a Yes Yes Yes
Directory by First Name n/a No Yes Yes
  Allows customers easy
access to business by
spelling a person or
department name
Voice Messaging
Number of Mailboxes 12 46 40 300   Offers greater scalabily as business grows - pays as you grow
Number of Group Lists
(Distribution Lists)		 2 2 99 99   Offers more flexibility in setting up departamental  message list
Greeting Lenght - Minutes 10 10 30 30   Ensures customers get all the information they need.
Outbound Transfer from Mailbox No No Yes Yes   Allows customers easy access to “roadwarrior” type employees
Remote Call Forward No No Yes Yes Allows a user to remotely call forward their phone to their mailbox Improves employee efficiency
Recover Deleted messages No No Yes Yes   Prevents important messages from inadvertedly being lost

 

  Flash
(light)		 Flash (2 and 4 port) Call Pilot
100		 Call Pilot
150

Description
(if necessary)

Call pilot
 Benefit
 
Record Call No No Yes Yes Records a Call directly to the users mailbox Allows a record of that important conversation for future review
M1 User Interfase No No Yes Yes   Reduces training costs
Auto Login No No Yes Yes   Speeds up access to voice messages
Express Messaging No No Yes Yes Allows a message to be left directly to a mailbox if there is no telephone Saves the cost of additional telephones
Extended Absence Greeting No No Yes Yes   Ensures callers are properly notified of extended absences
Name Dialing (Feature 988) No No Yes Yes   Quick and efficient access to other employees
Alternate Extensions No No Yes Yes    
Thru Dial No No Yes Yes After a Mailbox owner has listened to their messages they can call another person direclty fro their mailbox by pressing 0 and then the extension number.  
APPLICATIONS
AMIS Networking No No Yes Yes
VPIM Networking No No Yes Yes
   
Desktop Messaging No No Yes Yes   Allows users to view and prioritize all their voice and email messages from one common user interface
Administration
Web Based Administration No No Yes Yes   Simplifies administration and allows back up of customer data