If you use Mobile Twinning to a cell phone with the IP Office Essential Edition here is what to expect.If the cell phone is ON and the twinned call is not answered, the caller will go to the Voice Mail Box with the shortest time out.Timeout Exam… more »

Avaya has really put forth a great plan to continuously upgrade the IP Office Telephone System, but customers often are unsure of how to upgrade their system and what the cost will be or if it is free.The current release of Avaya IPO is release 7.0; howe… more »

One question that comes up quite often is how to add an External Loud Speaker Paging Unit or System to the Avaya IPO Phone System.   If you have a customer who is simply upgrading their phone system, they may have a perfectly working Over-head Paging Sys… more »

A common question that comes up for customers is whether or not a phone can be wall mountable.   In the past, many Avaya Phones could be wall mounted by simply turning the base stand around.  The phone would then lie flat and could easily be wall mounted… more »

A common problem on Avaya IPO Partner Version is that there are issues with getting incoming calls to ring on single line telephones.  This becomes problematic when a customer wants to use a single line cordless phone to answer calls when they are away f… more »

Many telephone system users have the need to add doorphones to their phone system.  It is an added level of security for areas that the door needs to be monitored for entry, and it simplifies allowing access by ringing all phones and giving the user the… more »

This is a common question that comes up when an installer first begins to program the Avaya IP Office Phone System. For some installers, they have not used a computer to program a phone system before. Avaya Partner ACS could easily be programmed through… more »

The Avaya IPO SoftConsole is a great solution for a receptionist that is very busy and needs to work more efficiently.  The solution is used in conjunction with a hard phone such as a digital phone like Avaya 9508 or an IP phone like the Avaya 9650; howe… more »

Call Monitoring is a great feature for companies that would like to improve customer service and customer experience.  A manager can listen in on a call without the other parties knowing that they are listening.  This is a great way to improve customer s… more »

Avaya has recently announced a temporary hold on sales of new 9600 Series Phones. This includes the Avaya 9608 Phone, 9621G Phone, and 9641G Phone for use on the Avaya IP Office Phone System only.The issue with the phones does not happen on every insta… more »