Avaya Phone System

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Avaya IP Office IP412 Control Unit Release 3.1 (700350408)

With a more powerful call processing engine and greater internal data transfer capability the IP412 is the most suitable of the IP Office range for meeting the needs of the small contact center or businesses with a CRM focus.The IP412 differs from the IP406 Office by providing a greater trunk expansion capability of up to four PRI trunks. The IP412 is a stackable unit with an optional 19” rack mounting kit. The IP412 includes: with maximum configuration of 500 of various types in combination. Analog only: 360. DS only: 360. IP only: 180.

2 10/100 switched Ethernet ports (Layer 3).
DTE Port. 9-Way D-Type socket. Used for system maintenance. Suitable for direct connection of IP Office Serial Port Feature Key dongle
X.21/V35 WAN interface.
Support for 12 Expansion Modules (360 extensions maximum).
External output port containing two switches for door entry systems.
Audio port for external music on hold source.
100 Data channels (Maximum 30 useable for Voicemail Pro).
60 Optional voice compression channels.
Maximum 96 digital trunks (4 T1 or PRI cards) or 104 analog trunks.

Optional internal upgrades allow for the support of up to 12 x V.90 modem calls and two 4, 8, 16, 24 or 30 channel Voice Compression Modules (VCM). Fitted with two 30 channel voice compression modules, 60 simultaneous voices over IP sessions can be supported. These can be used for either providing networking between sites over a wide area network or supporting IP Telephones and Soft phones. Typically an IP extension only uses a compression module channel when starting a call and while on a call to a non-IP extension/line. It is possible to configure more IP extensions than the capacity of the installed VCM. The IP412 can be expanded by 12 Expansion Modules, however this is restricted to a maximum capacity of 360 analog, digital or IP phones.

Voice mail capability:

Four voicemail modes of operation are available:

Voicemail Lite
Voicemail Pro
Voicemail Pro Networked Messaging with other voicemail systems
Centralized Intuity Audix / Modular Messaging Voicemail

Hardware Compatibilities:

Modules:

Internal Modules

IP400 Office Quad BRI.
IP400 Office PRI T1.
IP400 Office Dual PRI T1
IP400 Office Universal Quad Loop start Analog Trunk with caller ID .
IP400 Office VC Module – 4/8/16/24/30IP400 Internal Modem Card

External modules

IP400 Office Phone Expansion Module analog extensions in three variants
for 8, 16 or 30 extensions.
IP400 Office Digital Station Expansion Module 16 or 30 extensions.
IP400 Office So8 Expansion Module
IP400 Office WAN 3 Expansion Module
IP400 Office Analog Trunk 16 Expansion Module

Telephone Sets:

IIP Office digital phones:

- 5402 Telephone.

-5410 Telephone.

- 5420 Telephone.

Digital phones:

-2402 Telephone.

-2410 Telephone.

- 2420 Telephone.

- 6408D Telephone.

6416D Telephone.

- 6424D Telephone.*

- XM24 DSS Unit.

- EU24/EU24BL DSS Unit.

-AnalogTelephones

Digital phones:

- 4406D Telephone.

-4412D Telephone.

- 4424D Telephone.

-4450 DSS Unit.

Cordless and Wireless phones:

- 9040 Wireless Telephone.

-3810 Wireless Telephone..

- Avaya 3616 IP Wireless.

- Avaya 3626

IP WirelessIP Office H.323 IP phones 5600 series:•

- 5601 IP Telephone.

- 5602SW IP Telephone.

- 5610 IP Telephone.

- 5620 IP Telephone.

IP phones supported 4600 Series.

- 4601 IP Telephone.

- 4602 IP Telephone.*

- 4602SW IP Telephone.

- 4606 IP Telephone.*

- 4610 IP Telephone.

- 4612 IP Telephone.*

- 4620 IP Telephone.

- 4624 IP Telephone.*

Applications:

Interactive Voice Response (IVR) and Text to Speech

Create automated customized systems allowing callers to interact with business information, for example,Account enquiry systems, Automated ordering systems, Ticket purchasing systems, PIN number checking, Remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers

SoftConsole

Graphical User Interface (GUI) for attendants via a PC-based console for call handling and physical phone for the speech path; an easy way to learn and use sophisticated tools in a comfortable environment.

Phone Manager

A powerful desktop application for the IP Office, available in Lite, Professional, and IP Softphone versions to allow you to control and manage phone calls from your Windows desktop.

Open CTI interfaces

TAPI-compliant out of the box. IP Office integrates easily with popular contact management applications such as Outlook, ACT!, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.

Compact Business Center

Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation, and more.

Compact Contact Center

The formal Multi-Media Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting, real time tracking and analysis, options for agent connection, and remote agent support, wallboards for installations of up to 75 agents.

Queue Manager and Campaign Manager

Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.

IP Office SMDRA

call logger utility, IP Office SMDR, is included which allows the detail of all calls to be sent to a file on the PC.

Conferencing solutions

The built-in conferencing solution within IP Office enables multiple locations to participate in an audio conference. This allows on-site personnel as well as external parties.