Avaya Phone System

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Audio conferencing makes it easy to include key people wherever they are with minimum interruption from their work. It responds to business needs that every company faces.The built-in conferencing solution within IP Office enables multiple locations to participate in an audio conference.This allows on-site personnel as well as external parties to plan conference calls in advance or establish ad-hoc conference calls as and when requiredIP Office Voicemail Pro complements the built-in meet-me conference bridge facility on IP Office systems by adding guidance prompts as well as requesting PIN codes as participants enter the conference for security. For example, if conference calls are regularly scheduled, Voicemail Pro can have pre-programmed Call Flows for weekly conference calls.The IP Office platforms provide maximum flexibility for conferencing. IP406 V2 systems can conference up to 64 parties at once or enable up to 21 three-party conferences, three 21-party conferences or any other equivalent combination.IP412 systems can conference up to 42 three-party conferences or 2 x 64-party conferences. This capability is great for large briefings and, uniquely on IP Office, is made really powerful with the meet-me dial-in conference capability. This means you no longer have to rent expensive conference bridges from your service provider instead IP Office can host the conference for you.

1. Analogue Trunk RestrictionIn conferences that include external analog line calls, a maximum of two analog line calls are supported per conference.

2. External participantsEach external caller requires a digital trunk/VoIP channel (for example 1 T1 allows 23/24 external parties,and a VCM-20 allows 20 parties).

3. Use of conference resources by other featuresSystem features such as call intrusion, call recording and silent monitoring all use conference resources, as does automatic recording if enabled. When any of these features are active, the number of slots available for conference parties is reduced.

4. The IP412 supports two 64-party conference banksWhen a new conference is started, the bank with the most-free capacity is used for that conference. However once a conference is started on one conference bank, that conference cannot use any free capacity from the other conference bank (i.e. no more than 64 parties in any one conference).

The IP Office provides the following features and benefits relating to conferencing:

• No special conferencing equipment required You only need an IP Office system unit with as many digital trunks/VoIP channels as external participants (as well as Voicemail Pro should PIN code/menu prompts be required).

• Ease of useSimply dial the direct number allocated to the conference bridge, type in the PIN if required and you have joined the conference! (PIN codes require Voicemail Pro).

• Conference control from IP Office Phone Manager Lite and Pro

For ad-hoc conferences with a few participants, staff can easily set up immediate conferences by calling externally parties and bringing them to the conference bridge. Thanks to IP Office Phone Manager, the instigator of the conference can keep control: the CLI/ANI number (and the associated name if recognized) of each participant is displayed within the Conference tab of Phone Manager. If required, he/she can selectively hang-up a specific participant.

•  Phone commands

External participants can access pre-arranged conference calls from any touch-tone phone and enter PIN codes or select a menu (requires Voicemail Pro).

• Customized greeting

Record a personalized greeting per conference (requires Voicemail Pro).

• Conference entry/exit tones

Single beep on entry/double beep on exit

• Conference call recording

Manual recording initiated by user on IP Office via Phone Manager, digital/IP display phone or a short code (requires Voicemail Pro)

• Security

To prevent unauthorized access to the conference bridge, PIN codes, CLI/ANI number screening as well as time & date profiles can be set-up using IP Office Voicemail Pro.

          Privacy

• In cases where the security of calls is critical, in-house conferencing is the only way to ensure privacy.

         Remote

Managementenables a single person to manage the conferencing bridge facility from any location. Furthermore the full IP Office solution - phone system, voicemail, CTI server, router, firewall and DHCP server- can all be managed from a single management interface called IP Office Manager.